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1. Who are you writing this apology letter to? (As Receiver)
2. What is the Recipient's job title?
3. What is the Recipient's company name?
4. What was the problem, and on which date it occurred?
5. Suggest the solution in 1-2 lines, if any, or leave in the blank
6. What is your name?
7. What is your job title?
8. What is your company name?
9. Where is your company located?
10. How to get in touch with you? (Add email/phone no.)
11. What's today's date?